Terms & Conditions for Nutritional Therapy Services
Last updated: April 2025
Welcome to Aurora Nu-Tree-Tion. These terms explain how we’ll work together during your nutritional therapy sessions. Please read them carefully. If anything is unclear, ask for clarification.
Getting Started
In your first session, we’ll talk through your health goals and agree on how I can support you. As we work together, we’ll regularly review your progress and update your plan.
You’ll need to sign this agreement before we begin.
Payments
- You must pay for all sessions in advance.
- You can pay online using a debit or credit card.
- If I book a session for you, I’ll send you an invoice to pay before the appointment.
- Payment plans are available for 3-month and 6-month packages.
Cancellations and Missed Appointments
- If you cancel with less than 48 hours’ notice, you’ll be charged the full session fee.
- If you miss a session without notice, you’ll still be charged.
- Please email christine.mcwilliam@aurora-nu-tree-tion.co.uk to cancel or reschedule.
For online sessions:
- You’re responsible for having a working internet connection.
- If your internet doesn’t work and you can’t attend, full charges still apply.
- Phone calls to UK landlines and mobiles are included.
- If you’re more than 15 minutes late, I’ll mark the session as a no-show.
If you no-show, I’ll send you a new booking link. This session will count as used from your package. I do not offer refunds or rescheduling for missed appointments.
Cooling-off Period
You have 14 days after booking to cancel and receive a full refund. To cancel, email christine.mcwilliam@aurora-nu-tree-tion.co.uk.
If sessions have already started, I’ll refund you for any unused sessions. I’ll process the refund within 14 days.
Confidentiality
I treat all client information as confidential. However, in rare cases, I may need to break confidentiality to protect your safety or someone else’s.
You’ll provide your GP details at your first session. I may contact your GP if needed, but only with your consent unless in an emergency.
I store your name, contact details, and session notes securely. These notes help guide your care. I may also use anonymous data to improve my services, but I won’t include your personal details.
Read the full Privacy Policy on my website for more information.
Complaints and Concerns
If you’re unhappy with any part of your care, please speak to me first. If you’re not satisfied, contact the CNHC at info@cnhc.org.uk for further support.
Working With Other Practitioners
I may suggest you work with other professionals to support your goals. I’ll always ask for your permission before sharing any information. I only share what’s necessary and keep all information secure.
About Nutritional Therapy
Nutritional therapy looks at how food and lifestyle affect your health. I create a personalised plan to support your body’s natural balance and wellbeing.
- I tailor your plan to your unique needs.
- I don’t diagnose or treat medical conditions.
- Nutritional therapy works alongside, not instead of, medical care.
If I notice something that needs medical attention, I’ll refer you to a healthcare professional. I can also work alongside your GP or specialist as needed.
Important Information
- Results vary. Even clients with similar issues may respond differently.
- I base all recommendations on your health goals and current symptoms.
- Nutritional therapy doesn’t replace professional medical advice or treatment.
- I may recommend supplements or tests. I may receive a small commission, but only recommend trusted sources.
I follow professional standards set by BANT, ANP, and CNHC.
What You Agree To as a Client
By signing this agreement, you confirm that:
- You’ll speak to your GP about any health concerns.
- You allow me to contact your GP when needed.
- You’ll tell your GP about any nutrition or supplement changes I recommend.
- You’ll let me know about any medical conditions, medications, supplements, or herbal remedies you’re using.
- You’ll contact me if you’re unsure about your plan, doses, or timings.
- You’ll check with me before extending supplement use beyond the agreed time.
- You won’t record sessions without written permission from both of us.
Agreement
You confirm that everything you share is true and accurate. Our work together is built on mutual trust and respect.